■ Personal Information We Collect
The company collects the following personal information to provide interpretation quotations and services.
ο Items Collected
Company name (Organization name), Name, Position, Mobile phone, E-mail, Interpretation languages, Type of interpretation, Date and time of interpretation, Detailed interpretation content, Interpretation location, Interpretation materials, Cookies, etc.
ο Collection Method
Website (Quotation request form submission)
■ Purpose of Collecting and Using Personal Information
The company uses the collected personal information for the following purposes.
- Interpretation quotation consultation, service provision, and contract fulfillment
- Customer management, inquiry response, and dispute resolution
- Service improvement and new service development
- Marketing and advertising information provision (with prior consent)
■ Retention and Use Period of Personal Information
In principle, the company destroys personal information without delay when the purpose of collection and use is achieved. However, the following information is retained for the specified period for the reasons stated.
ο Records related to contracts or subscription withdrawals
Retention period: 5 years (Act on Consumer Protection in Electronic Commerce)
ο Records of payment and supply of goods
Retention period: 5 years (Act on Consumer Protection in Electronic Commerce)
ο Records of consumer complaints or dispute handling
Retention period: 3 years (Act on Consumer Protection in Electronic Commerce)
■ Provision of Personal Information to Third Parties
In principle, the company does not provide users' personal information to third parties without their consent. However, exceptions apply in the following cases:
- When the user has given prior consent
- When required by law or when there is a request from an investigative agency in accordance with the procedures and methods prescribed by law for investigation purposes
■ Rights of Users and Legal Representatives
Users can view or modify their registered personal information at any time and request deletion. For inquiries about viewing, modifying, or deleting personal information, please contact the person in charge of personal information protection via email or phone, and we will take action without delay.
■ Contact Information
For any questions or concerns regarding our privacy policy, please contact:
Email: contact@elnino.kr